Ordering And Pricing Info


Returns & Refunds


Warranty Policy

1. Secure Online Shopping
   Place orders through our user-friendly website using our SSL-encrypted shopping cart. Enter payment details securely to finalize purchases.
   • 24/7 Availability: Shop anytime, anywhere.
   • Order Confirmation: Receive a confirmation email upon successful placement.
2. Customer Support
   Need assistance? Our team is here to help:
   • Hours: Monday–Friday, 9 AM–5 PM GMT
   • Contact:
     • Phone: (323) 786-9242 (local) | (+86) 769-2168 9066 (international)
     • WhatsApp: +1(818)274-8515
     • Email: [email protected]
   • Services: Project consultation, product recommendations, and troubleshooting.
3. Return Policy
   Review our detailed Return Policy for guidelines on refunds and exchanges.

• Distributors/Wholesalers:
  Request our OEM Pricing List via email at [email protected].
• Payment Methods (for account holders):
  • Check, wire transfer, or corporate purchase order.
  • Sales tax applies to U.S. orders; import duties apply to Canada/U.S. shipments.

• Redemption: Enter valid discount codes during online checkout.
• Terms: Expiration dates and eligibility criteria apply.

• Coverage: All 50 U.S. states (including APO/FPO), Canada.
• Carriers: DHL, UPS, FedEx, USPS.
• Timeline: Orders processed within 30 days if received by 3 PM GMT (Mon–Fri).

• Timeframes:
  • 30 days: 20% restocking fee.
  • 31–90 days: 40% restocking fee.
  • After 91 days: No returns accepted.
• Non-Returnable Items: Custom-cut products, discontinued items, modified units, or refurbished goods.
• Requirements:
  • Obtain an RMA number from our team.
  • Return items in original packaging with accessories and invoice.
  • Buyer responsible for return shipping and damages in transit.
• Refunds: Credited to original payment method or via check.

• Coverage: 3-year warranty on materials, workmanship, and defective components under normal use.
• Exclusions: Damage from negligence, modifications, natural disasters, or misuse.
• Claims: Contact [email protected] with proof of purchase (order number/invoice).
• Resolution: Repair, replacement, or refund at our discretion.